Your shopping cart is empty!
Your information is your information and we understand that, which is why we are committed to respecting your privacy.
1. WHO ARE WE AND WHAT DO WE DO?
The Site and our Services are operated by Multipoint lock shop Limited Company number: 11635021 whose registered address is located at 27 Epping way, Leicester LE2 9FE. (“we”, “us” or “our”).
2. HOW TO CONTACT US?
Sending an e-mail to email@example.com or
Writing to us at: Multipoint Lock Shop Limited, 27 Epping Way, Leicester LE2 9FE.
3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We collect and use your personal information in a variety of ways, for example, to provide you with the Services that you have requested from us such as processing & despatching orders to you.
We have set out below the ways in which we collect your personal information and the reasons why we use it.
Fulfillment of Services.
We collect & use your data such as Name, address & contact number to ensure we provide the basic services of our business.
To offer unparalleled Customer Service, we use your data to track parcels, arrange returns, and send out goods – we also use your data to streamline processes such as Online ordering etc.
Your feedback about our products and services.
Customer insight and analysis.
We carry out the following marketing activities using your personal information:
4. HOW DO WE SHARE YOUR PERSONAL INFORMATION?
|Reason||Categories of Companies|
|Fulfilment of services (e.g. to enable us to process, your order, despatch your goods and process payments.||Providers of booking software tools, credit card companies and other payment providers, delivery and courier companies, gift card providers and website developers.|
|Customer services (e.g. if you send us a query or make a complaint or if we ask for your feedback on our products or services).|
Survey companies, who assist us with administering any surveys, and our customer relationship management tool.
|Customer insight and analysis (e.g. to analyse your interactions with our Site, email communications to you and/or with our products and services.||Third party data analytics companies, such as Google Analytics & Live Chat.|
|Marketing (e.g. to send you email marketing or serve you with online advertisements).||Marketing agencies, advertising partners, email marketing providers, SMS marketing providers and any other providers who help us with our marketing, such as Gift Card providers & Suppliers.|
|Competitions and games (e.g. running prize draws or competitions for you to enter).||Competition prize draw providers and online game providers.|
|Refer a friend (e.g. where you can spread our offers).||Refer a friend scheme provider.|
Business administration and legal compliance (e.g. the boring, but important stuff such as complying with any legal obligations we may have).
|Professional advisers such as lawyers, accountants, credit referencing agencies and government or regulatory authorities.|
Recruitment (e.g. to hire great people to join our team).
5. INTERNATIONAL TRANSFERS
Where necessary in order to deliver our services, we will transfer personal information to countries outside the EEA. When doing so, we will comply with our legal and regulatory obligations in relation to the personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.
6. HOW DO WE OBTAIN YOUR CONSENT?
Where our use of your personal information requires your consent, you can provide such consent:
Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware.
What is a cookie?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How do we use information we collect from cookies?
Cookies do not allow us to gather any personal Information about you and we do not generally store any personal information that you provided to us in your cookies.
The following are our own cookies which are controlled by us and used to provide information to our website applications.
|Cookie Name||Purpose Of Cookie|
Session Cookie - Multipointlockshop.co.uk will automatically store a unique Session ID inside a cookie and use the Session cookie for storing data on the client side purely for saving data between particular steps on
checkout, user interaction within our website and saving your shopping basket content. This Cookie does not contain personal information.
|currency||Persistent Cookie - Multipointlockshop.co.uk will use a Persistent cookie for storing the currency preference, and activate core functionality. This Cookie does not contain personal information.|
|language||Persistent Cookie - Multipointlockshop.co.uk will use a Persistent cookie for storing the language preference, and activate core functionality. This Cookie does not contain personal information.|
8. THIRD PARTY LINKS AND SERVICES
9. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
Regarding personal information we have processed in connection with the supply of our products and services to any customer, we will retain personal information relevant to that supply of products or services for six years from the date
of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.
Regarding any other personal information we have processed, we will retain relevant personal information for a period of five years from the date of our last interaction with you.
If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.
If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it at the end of that period.
10. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
11. HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?
You have the right to ask us to:
we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at: